Australia's premier secure cryptocurrency & Bitcoin exchange. Buy, sell and trade Bitcoin (BTC), Ethereum (ETH), XRP and more with AUD today. A complaint can be lodged to BTC Markets in the following ways: Step 1 - Contact customer support directly. Step 2 - If you are not satisfied with the response from customer support, please contact senior management at [email protected] All complaints must be received in writing. With same day transactions & personal support contact us today.',description='Our OTC trade desk helps customers trade AU$k+ of cryptocurrency securely and discreetly. With same day transactions & personal support contact us today. Why Trade OTC with BTC Markets? BTC Markets OTC is our discreet, high-volume trading service. We offer.
Btc markets contactAbout Us | BTC Markets
If BTC Markets has sought clarification or additional documentation from you and is waiting on you to provide this information, BTC Markets may not be able to meet the business day finalisation commitment. In such circumstances upon receipt of your clarification or additional documentation BTC Markets will indicate to you when we expect to be able to finalise the issue. Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken.
BTC Markets will do this in writing. Time limits apply to complain to AFCA. Please refer to the AFCA website set out below for details. Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0. Also, there will be limited staff coverage over the public holidays. Thank you for your continued support. General Have some suggestions?
How to make a complaint? How long does it take? What happens during the process? We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system. Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve.
We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves. We maintain a full reserve and process reconciliations regularly. This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets. Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse.
Why must I verify my account? How do I enable additional security to help protect my account? How do I change the name listed in my account profile?
How do I change my password? How do I change my email address? You can access this feature here.