BTC Markets is the number 1 exchange in Australia. I have done numerous trades through this site for the last 6 months. My experience has been mostly okay at times, but sometimes I found the processing time for bitcoin/litecoin deposits and withdrawals quite sluggish resulting in the loss of trades on my part. Reply from BTC Markets Pty Ltd 12 Oct Hi B Chandler, thank you for your review and positive feedback it is very much appreciated. The team here in Melbourne are doing such an amazing job in lockdown and this is great to share this with them this morning/5(41). Thank you for taking the time to leave a review of BTC Markets. We greatly appreciate it and are glad to hear that you've had a positive experience using the exchange. Feedback such as improvements to UI is very important to us and is used to improve the user experience for all of our clients.4/5(29).
Btc markets feedbackBTC Markets Cryptocurrency Exchange Review - Crypto Head
In such circumstances upon receipt of your clarification or additional documentation, BTC Markets will indicate to you when we expect to be able to finalise the issue. Once the issue has been finalised, you will be advised of the findings and any action BTC Markets have taken. BTC Markets will do this in writing. If you're not satisfied with the outcome. If you feel we haven't resolved your concern fairly, you can have your concern reviewed by the Financial Ombudsman Service Australia. How to make a complaint?
Located above the chart are price stats, which show you the valuation of specific digital assets. On the left side of the screen is the Buy option, which automatically fills in the market price of your preferred cryptocurrency. Like some other exchanges, BTC Markets tells you the current price and allows you to spend that amount or choose not to. However, the exchange also offers a limit order selection, which you can use to create an order when the price changes.
That means BTC Markets will fill the order if the market price drops to your desired level. Like many other exchanges, BTC Markets offers support through an online support page that answers commonly asked questions. If you have a more specific problem, the exchange does have a ticketing system you can use.
These types of issues result in direct responses by the BTC Markets customer support team. Most user reviews complain that the exchange does not offer phone or chat support, which would come in handy when users have questions or issues that could be handled quickly.
Identity verification makes the exchange safer. For even more security, it is highly recommended that all account holders enable two-factor authentication 2FA. It creates an extra security layer that helps protect your account in the event someone with malicious intentions attempts to access it. BTC Markets creates another security layer by implementing a system of hot and cold wallets, along with encrypted wallets which it keeps off-site.
This system helps to spread its stored assets between several secured areas. The platform also uses advanced cybersecurity methods which help to ensure that your funds are protected against hackers.
To protect your assets, BTC Markets holds a complete reserve of holdings which matches what customers currently hold on the platform. Hourly audit reconciliations are performed on the site, as well as twice-daily cryptocurrency bank account and cold wallet match confirmations. It is also highly suggested that account holders move large quantities of digital currencies into an offline storage wallet. Funds in an online wallet are susceptible to attacks, no matter how secure the platform is.
The GreenID section will request that you provide at least one form of government identification. BTC Markets will accept tenant agreements, bank statements, utility bills, vehicle registration, and other government-issued documentation as proof of residency. If the platform does need more information, you will receive a separate email outlining what is required to verify your information.
Respond with the requested information to receive confirmation that your account is approved. Trading can be done via smartphone using the BTC Markets website, but doing so is challenging. I have been unable to make withdrawals from my btc market account for 3 days. I submitted an enquiry form and sent another email for help but none of support team members contacted me yet. Don't use this site.
Editing my review. For some unknown reason they put restrictions on my account due to "risk decision". Whatever that means! I have been always trading with BTC Markets maybe not on a daily basis but at least weekly basis. I was checking my account 2 day ago and suddenly found that my deposit and withdrawal limits have been cut way too much!! Without even notifying me or letting me know of the reason.
When asked the customer support team about this, they said your account is limited due to "risk decision" and they can't let me know what that risk is or why this limit was placed. How can I avoid this "risk decision" if I don't know what it is or where it's coming from.
Until this is resolved review will be 1 star. Unbelievable support in an hour of need. Upgrading my iPhone to the latest firmware failed and along with it, access to 2fa. I had already transferred and purchased my crypto and wanted to withdraw however btcmarkets put a hold on your account for 7 days which is fair enough however I needed to make a transaction with that crypto.
Long story short, submitted a support ticket and not long after opening, I got an email back with two options, one being the ability to quickly prove my identity and remove the withdrawal block. Unbelievable customer support. I also reached out on Twitter and they too got back to me pretty quickly!! Thank you team. Love your work :. I had 20k. Someone hacked my email using a german IP they also must have watched my keystrokes and cracked the MFA which I thought was supposed to be safe.
I saw it happening and battled for my account for 20 mins. During this time BTC markets had no phone number, no chat line, no email to respond.
There was also no way to freeze the account. I have not heard from them since and nothing in writing despite emailing 4 times this week. Good service.
Very pleased with your service. And intends to use it also in the future. Awesome service,sorted issues within 24 hours that takes other places 8 weeks. Big thumbs up. BTC Markets remain a vital trustworthy service in the cryptocoin market place.
I have satisfactorily used their service for several years. Fast and efficient customer service From: peaksupplements.