BTC Markets is a registered Digital Currency Exchange with AUSTRAC. BTC Markets remains compliant by following AML and CTF guidelines. More details can be found in our AML/CTF Policy. We ask our users to verify their accounts as part of our KYC (Know Your Customer) policy. BTC Markets will accept tenant agreements, bank statements, utility bills, vehicle registration, and other government-issued documentation as proof of residency. Once you’ve provided BTC Markets all the requested information, submit it to the site. Soon after that, you’ll receive an email notifying you that your submission was received. 19 rows · BTC Markets is both an on and off-ramp for Australian Dollars (AUD) with free instant AUD .
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We may share the personal information with financial institutions or insurance companies as required for the purposes of the company's dealings with those institutions. It may also be shared with other companies in the case of a merger, divestiture, or other corporate re-organization. This includes other law enforcement bodies; regulatory agencies; courts; arbitration bodies; and dispute resolution schemes. This may be both in Australia and internationally, as may be required by law.
We will usually respond to your request within 14 days. You may also request the deletion or destruction of your personal information, your account details or your transaction details by sending an email to us. The company will act on your request only when it is not inconsistent with its legal and regulatory obligations and compliance procedures. Upon your written request, we will inform you of the use and general disclosure of your personal information.
Depending on the nature of your request, there may be a minimal charge for accessing your personal information. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure, including implementing appropriate security measures.
In general, personal information relating to your account is held for at least a period of five years after your account is closed. Similarly, we usually retain information about transactions on your account for a period of five years from the date of the transaction. Personal information which is collected for other purposes will be discarded in accordance with our policies in place from time to time.
Skip to content Merry Christmas! ETH withdrawal fees are now reduced to 0. Also, there will be limited staff coverage over the public holidays. Thank you for your continued support. General BTC Markets Pty Ltd and its affiliates hereinafter, "the Company", "we", "us" or "our" are committed to protecting and respecting your privacy.
Gathering and Use of Personal Information We may collect your personal information if you use the site; open an account to use the platform; or perform any transactions on the platform. We may use your personal information for the following purposes: to allow you to open and operate an account to enable you to complete transactions on the platform to correspond with you in relation to your account and your transactions to analyse use of our site and the services we provide as required for legal and regulatory purposes, including for dispute resolution purposes to provide you with information about products, services and promotions that may be of interest to you, from ourselves and third parties for market research, e.
The two-factor code is very time-sensitive. Even if it is out by a few seconds it may prevent you from accessing your account. During the 2FA setup process, the system provides backup codes which will allow you to add your BTC Markets account to a new app. If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible. However, our recommendation is that clients should manage and safely secure their own funds.
This philosophy is inherent to the nature of peer-to-peer cryptocurrencies. We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system. Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve.
We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves.
We maintain a full reserve and process reconciliations regularly. This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets.
Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse.