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The two-factor code is very time-sensitive. Even if it is out by a few seconds it may prevent you from accessing your account. During the 2FA setup process, the system provides backup codes which will allow you to add your BTC Markets account to a new app. If you are still having issues logging in to your account, please contact support and we will get in touch with you as soon as possible.
However, our recommendation is that clients should manage and safely secure their own funds. This philosophy is inherent to the nature of peer-to-peer cryptocurrencies. We believe cryptocurrency storage reserves should not be reliant upon a single entity, such as a bank, exchange or third party wallet management system.
Security and privacy of our clients' accounts and data is our top priority. We run regular reconciliations of all our funds a minimum of once every 30 minutes to ensure we have a full reserve. We also apply security best practices and are continually developing and enhancing our security measures. We use a cold wallet and hot wallet system to secure and manage our clients' cryptocurrency reserves. We maintain a full reserve and process reconciliations regularly.
This gives us and our clients confidence that the funds shown in their accounts match with what is really in our bank and cold wallets. Our encrypted cold wallet storage is kept off-site in multiple locations. Each location is both physically secure and physically diverse. Get a receipt with each operation. Personalized customer care service and support. Call us now, your personal agent will manage it for you. We maintain the highest standards for privacy and regulatory oversight.
We are constantly expanding our global footprint, supporting a wide range of countries, local payment methods and currencies. If you have a question about TheBTCMarkets or Bitcoin, we will help you even if you are not our customer breaking any time record. Accepting credit cards online typically requires extensive security checks in order to comply with the PCI standard. If you invest in crypto and blockchain projects, this is the essential app for you to track their health and activity.
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